Homeflow Senior Customer Success Executive

One of the fastest growing PropTech companies in the UK, with double digit year on year growth, Homeflow is a SaaS business with a very bright future! We are looking for a Finance Manager, based in the London office (Clapham/Battersea), to support the growth of the team as the company matures. This is a great opportunity for the right person to take a challenging role, and to be involved in this critical part of the operations of the company. The role could develop into a Financial Controller role over time as the individual and the company grows. The growing Development Team is located in Brighton, the other office, where this role may travel to on occasion.

Role

You will be responsible for a variety of tasks (as listed below, but not exhaustive) and primarily deepening and growing client relationships with Homeflow’s ever growing customer base. You will proactively engage with clients to help drive adoption, increase retention and expand our reach of products and services. Creative, energetic and self-driven, you will understand the customer and how Homeflow impacts their business.

You will manage a range of clients at different stages of the customer lifecycle so you will need to be a proficient multi-tasker and have an ability to focus and prioritise. You must be customer focused and act a voice for your accounts, whilst understanding how to increase revenue by spotting gaps in client product suites. Working with the commercial team and reporting to the Customer Success Manager, you will help create and execute the Success Strategy of driving customer engagement and reducing overall attrition for the company.

Responsibilities

Your duties will include (but not be limited to) the following:

• Conduct regular business reviews and build relationships with executive-level customer stakeholders; on-site presence and UK travel will be required

• Lead the customer-facing portions of the subscription’s renewals process
• Identify and deliver revenue growth opportunities by introducing clients to new products and services that will benefit their business
• Increase customer retention by conducting regular check-in calls for tactical items, and perform periodic health checks for strategic reviews
• Work closely with Development, Support and Engineering Teams on identification and execution of enhancement requests and bugs
• Function as the voice of the client and provide internal feedback on how Homeflow can better serve our customers

Skills and experience

• 4+ years account management, consulting, and/or sales experience
• Strong business acumen, with demonstrated ability to understand business structures, functions, workflows, and business economics
• Self-motivated go-getter who has a builder mindset and can operate independently

• Professional attitude, excellent communication skills, verbal and written

• Goals and numbers driven, with a track record of driving financial business results

• Ability to manage multiple priorities with initiative and enthusiasm
• Ability to work calmly under pressure

Education and qualifications

• Degree level education, or another higher education qualification
• Qualifications or formal training in Customer Service, communications and general business highly beneficial

We will only consider applications from candidates who enclose a CV and a covering letter explaining why you think this sounds like the right company for you and why you think you are the best candidate for this role.

Please send your application to [email protected]