Privacy policy

PRIVACY POLICY

Homeflow Limited are incorporated in England. We are committed to protecting any data that we collect concerning you. By using our services you agree to the use of the data that we collect in accordance with this Privacy Policy.

This Policy indicates the type of processes that may result in data being collected about you. Your use of this website gives us the right to collect that information.

 

IP address lookup

Our company uses third parties to provide information about visitors to our websites. When you visit our websites we will record your IP address. This address will be matched against public and proprietary IP address databases to provide us with information about your visit. This information may identify the organisation to whom the IP address is registered but not individuals. In some limited cases i.e. single person companies, it may be possible to identify personal data from publicly available ICANN data.

 

Website cookies and link tracking

Cookies allow us to provide important site functionality so you don’t have to re-enter lots of information. They also allow us to remember what links and pages have been clicked or viewed during a session. If you have provided us with personal data, completing a contact form for example, we may associate this personal data with other information. This will allow us to identify and record what is most relevant to you.

By using your browser controls, you are always in control of the cookies we store and access on your computer.

You can view our cookie policy in more detail by following this link.

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Types of communications

By submitting your email address you are consenting to receive the particular piece of information you requested, as well as allowing us to send you appropriate and useful communications. This includes, but is not limited to; details of offers, discounts and promotions on our software and services; updates on new software features or functionality; invitations to our industry leading events and webinars; access to our latest assets (articles, whitepapers, guides, reports, infographics, videos and case studies).

At any time, you can update your preferences by clicking the link in any emails you receive from us. The link will always be in the footer of the email. You can also stop receiving emails from us using that same link. If you don’t have an email from us to hand and want to update your preferences, please email us at support@homeflow.co.uk

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 Information Collected

We may collect any or all of the information that you give us depending on the type of transaction you enter into, including your name, address, company name, telephone number and email address, together with data about your use of our website. Other information that may be needed from time to time to process a request may also be collected as indicated on the website.

If you are a Homeflow client, we will also collect the information required to provide contracted services to you.

 

Information Use

We use the information collected primarily to process the task for which you visited the website. Data collected in the UK is held in accordance with the Data Protection Act. All reasonable precautions are taken to prevent unauthorised access to this information. This safeguard may require you to provide additional forms of identity should you wish to obtain information about your account details.

We will never sell your Personal Information to any third party.

 

Testimonials

We post customer testimonials and comments on our Websites, which may contain Personal Information. We obtain each customer’s consent via email prior to posting the customer’s name and testimonial.

 

Social Media Features

Our Websites include Social Media Features, such as the Facebook Like button and Widgets, such as the Share This button or interactive mini-programs that run on our sites. These features may collect your IP address, which page you are visiting on our sites, and may set a cookie to enable the feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Websites. This Privacy Policy does not apply to these features.  Your interactions with these features are governed by the privacy policy and other policies of the companies providing them.

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Security of your Personal Information

We use a variety of security technologies and procedures to help protect your Personal Information from unauthorized access, use or disclosure. We secure the Personal Information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure.

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Retention of Personal Information

We retain Personal Information that you provide us as long as we consider it potentially useful in contacting you about our services, or as needed to comply with our legal obligations, resolve disputes and enforce our agreements, and then we securely delete the information. We will delete this information from the servers at an earlier date if you so request.

Upon request Homeflow will provide you with information about whether we hold any of your Personal Information. If you provide us with your Personal Information, you have the following rights with respect to that information:

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Cookies

Your Internet browser has the in-built facility for storing small files – “Cookies” – that hold information which allows a website to recognise you as a user. Our website takes advantage of this facility to enhance your experience. We use a number of these cookies for analytical purposes, and these are described in detail below. By using the Homeflow website, you consent to the use of cookies for these purposes.

We use a combination of both session and persistent cookies. Session cookies keep track of your current visit and how you navigate the site, persistent cookies enable our website to recognise you as a repeat visitor when you return. The session cookies will be deleted from your computer when you close your browser. Persistent cookies will be removed on a pre-determined expiry date, or when deleted by you.

Most web browsers allow user privacy settings to block either all cookies, or third party cookies. Blocking cookies will, however, have a negative impact upon the usability of many websites, including this one. Please visit www.aboutcookies.org for comprehensive information on how to change your cookie settings in a wide variety of different web browsers.

 

Google Analytics Cookies

Google Analytics is a website monitoring tool that allows users to see volumes of website visitors, their source, and to analyse how the content of their website is viewed and navigated. This in turn allows optimisation of the content and pages on www.homeflow.co.uk and the marketing programmes that drive traffic to the website. Google Analytics does not store any personal information about website visitors, but does use persistent cookies to identify repeat visitors. You may universally opt-out of all Google Analytics tracking used by all websites by visiting the following url – https://tools.google.com/dlpage/gaoptout

 

Email Marketing Post-Click Tracking Cookies

These cookies are used to report on the pages of www.homeflow.co.uk that have been viewed by visitors to the site who have followed links from our email marketing campaigns. This analysis helps us to understand additional content that is viewed by the contacts in our database and therefore allows us to improve and tailor future campaigns to those contact’s specific areas of interest.

You can view our cookie policy in more detail by following this link.

 

Advertising cookies

We partner with a third party ad network to manage our advertising on other sites. Our ad network partner uses cookies to collect non-personal information about your activities on this and other Web sites to provide you targeted advertising based upon your interests.  If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking here:: http://www.youronlinechoices.eu/. Please note this does not opt you out of being served advertising.  You will continue to receive generic ads.

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Disclosing Information

We do not disclose any personal information obtained about you from this website to third parties except when we need to do so in order to complete the transaction. For example, where our services are provided by a third party Design Partner. All third party suppliers are required to comply with our Privacy Policy and any other appropriate confidentiality and security measures.

We may also use the information to keep in contact with you and inform you of developments associated with our business. You will be given the opportunity to remove yourself from any mailing list or similar device. If at any time in the future we should wish to disclose information collected on this website to any third party, it would only be with your knowledge and consent.

We may from time to time provide information of a general nature to third parties – for example, the number of individuals visiting our website or completing a registration form, but we will not use any information that could identify those individuals.

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External websites

Our Websites provide links to other websites. We do not control, and are not responsible for, the content or practices of these other websites. Our provision of such links does not constitute our endorsement of these other websites, their content, their owners, or their practices. This Privacy Policy does not apply to these other websites, which are subject to any privacy and other policies they may have.

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Homeflow client websites

Homeflow supply services to companies within the UK Property Industry, including websites and software to enable companies to promote their businesses online.

Homeflow does not control the content of our client webpages or the types of information that our clients may choose to collect or manage using our Services. That information belongs to them and is used, disclosed and protected by them according to their privacy policies and is not subject to this Privacy Policy. Homeflow processes information in accordance with our agreements with our clients, and we store it on our servers, but we do not have control over its collection or management. Our agreements with our clients prohibit us from using that information, except as necessary to provide and improve our services, as permitted by this Privacy Policy, and as required by law.

Homeflow acknowledges that you have the right to access your Personal Information. Our clients control and are responsible for correcting, deleting or updating information they have collected from you using our Services. If requested to remove data we will respond within a reasonable timeframe. We may work with our clients to help them provide notice to their visitors about their data collection, processing and usage. We are not responsible for our clients’ use of the information they collect through our Services.

If you are a customer of one of our clients and would no longer like to be contacted by one of our clients, please contact the client that you interact with directly. Our clients are solely responsible for their own marketing emails and other communications; we cannot unsubscribe you from their communications. You can unsubscribe from our clients’ marketing communications by clicking on the “unsubscribe” link located on the bottom of their emails, or by contacting them directly.

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Changes to this Policy

Any changes to our Privacy Policy will be placed here and will supersede this version of our Policy. We will take reasonable steps to draw your attention to any changes in our Policy. However, to be on the safe side, we suggest that you read this document each time you use the website to ensure that it still meets with your approval.

Contacting Us

If you have any questions about our Privacy Policy, or if you want to know what information we have collected about you, please email us at support@homeflow.co.uk. You can also correct any factual errors in that information or require us to remove your details form any list under our control.