Privacy policy

Privacy Policy

At Homeflow, we’re committed to respecting and protecting your privacy.

This Privacy Policy explains when and why we collect personal information about our website visitors, customers and people who contact or interact with us, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

If you do not want us to process your personal information as described in this Privacy Policy, please do not provide information to Homeflow or use our website www.homeflow.co.uk.

Homeflow has a Data Protection Officer who is responsible for matters relating to privacy and data protection. The Data Protection Officer can be reached at support@homeflow.co.uk.

 

About Homeflow

Homeflow Ltd have a registered number 05323366 and registered office 3 Kings Meadow, Ferry Hinksey Road, Oxford, OX2 0DP.

 

How do we collect personal information about you?

We obtain personal information about you that you provide to us through our website, emails, phone conversations, meetings and documents.

We also obtain personal information relating to you using automated technical means when you visit our website.

 

What type of personal information is collected?

The information we collect from you might include (but is not limited to) your name, address, email address, phone number, date of birth and financial details and any other information you choose to provide to us.

The information we collect through our website using automated technical means includes: the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, identification number, online identifier and location data. We also collect information about your website visit including which website pages are accessed, page response times and length of visits to pages.

 

How long do we retain your personal information?

We review our retention periods for personal data on a regular basis. We are legally required to hold some types of information for certain prescribed periods to fulfil our statutory obligations. Outside of specific statutory obligations, we will hold your personal data on our systems for as long as is necessary for the relevant purposes for which we use it, or in accordance with any retention periods set out in any relevant contract you hold with us.

 

How do we use your personal information?

We may use the information that you directly provide to us in the following ways:

 

We may use the information that we automatically collect using technical means through our website to:

 

This automated collection of information may involve the use of cookies.  Please see our Cookies Policy for further detail about these.

We may analyse the personal information we collect directly from you and obtain using automated technical means to create a profile of your interests and preferences so that we can contact you with information relevant to you (if you have chosen to receive marketing communications from us).

 

Who has access to information?

We will not sell or rent your information to third parties.

We may pass your information to third party service providers, including but not limited to:

These are:

Roar Digital (https://www.roardigital.co.uk/) who manage website design and pay-per-click advertising on behalf of Homeflow.

Active Campaign (https://www.activecampaign.com/) our email marketing supplier.

SmartDebit (https://www.smartdebit.co.uk/) to securely manage financial payment for Homeflow services.

FreshDesk (https://freshdesk.com/) Client customer support and issue tracking.

Rackspace (https://www.rackspace.com) Management of backups and databases.

Amazon (https://aws.amazon.com/)  Management of backups.

Reapit (http://www.reapit.com/) Delivery of the HFPE service (HFPE clients only).

Chat Heroes  (https://chatheroes.com/) Our Web Chat service.

 

These are:

Google AdWords, Facebook Ads. See our Cookies Policy for more information.

 

When we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and otherwise use your information in accordance with applicable data protection law.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets, or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

In addition to the specific disclosures set out in this section, we may disclose your personal information where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person, or for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative out-of-court procedure.

 

Your rights

In this section we have summarised the rights that you have under data protection law.  Some of the rights are complex, applying only in certain circumstances and subject to certain exceptions, and in the interests of keeping this policy concise, not all of the details have been included in our summaries.  Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

You have the right:

 

To exercise any of these rights, email us at support@homeflow.co.uk or write to us at Homeflow, Penhurst House, 352-356 Battersea Park Road, London, SW11 3BY.  In addition, you can exercise your right to object to direct marketing at any time by clicking an ‘unsubscribe’ link at the bottom of one of our emails.

If you consider that our processing of your personal information infringes data protection laws, you  have the right to lodge a complaint to a supervisory authority responsible for data protection. You may do this in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.  More information about lodging a complaint with the Information Commissioner’s Office (the relevant UK supervisory authority) can be found at https://ico.org.uk/concerns/.

 

Security precautions in place to protect your information

We take appropriate technical and organisational precautions to secure your personal information and prevent its loss, misuse or alteration. All information you provide to us is stored on our secure servers. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

The transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and for this reason we cannot guarantee the security of data sent between us over the internet.

 

Use of Cookies

Like many other websites, our website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns.

Cookies allow us to provide important site functionality so you don’t have to re-enter lots of information. They also allow us to remember what links and pages you have been or viewed during a session. This helps us deliver a better, more personalised service to you.

It is possible to switch off cookies by setting your browser preferences. For more information on the Cookies we use, visit our Cookies Policy.

 

Links to other websites

Our website may contain links to other websites run by other organisations. We are not responsible for the privacy practices of those organisations or the content of their websites. You should read the privacy policies of these organisations before providing them with any personal information.

 

Transferring your information outside of European Economic Area (“EEA”)

In this section we provide information about the circumstances in which your personal information might be transferred to countries outside the EEA.

Our principal servers, where personal data is held and processed, are located in the UK. In addition, we back data up to secure servers with Amazon Web Services, located in the United States. Amazon is registered as part of the EU-US Privacy Shield Framework, so complies with the EU data protection requirement.

If you use our services while you are outside the EEA, your information may be transferred outside the EEA in order to provide you with those services.

 

Review of this Policy

We keep this Policy under regular review. This Policy was last updated on 14 May 2018.

If we change our Privacy Policy we will post the changes on this page and may place notices on other sections of the website and/or notify you by email.

 

Further information

You can obtain further information about data protection laws by visiting the Information Commissioner’s Office website at www.ico.org.uk.