ONLINE SERVICES AGREEMENT BETWEEN HOMEFLOW LIMITED (“HOMEFLOW”) AND YOU (“CLIENT”)
IT IS AGREED as follows:
1.1 In these terms and conditions (except where the context requires otherwise) the following words shall have the following meanings:
“Advertising Services” has the meaning set out in clause 8.1;
“Advertising Term” means the period during which Homeflow shall provide the Advertising Services to the Client as set out in the Order Form;
“Agreement” means these terms and conditions and the Order Form;
“Agency Application” means the web tool set which Homeflow provides to estate agents to enable the estate agent to create, use and manage the Services they receive from Homeflow;
“Client Content” means: (i) all the text, images, audio, video or other kind of information (and the Intellectual Property Rights therein) loaded into the Agency Application by the Client or provided by the Client to Homeflow (or otherwise obtained by Homeflow on the Client’s behalf) for use in connection with the Services; and (ii) all information (and the Intellectual Property Rights therein) relating to users of the Services, including but not limited to personal data (as has such meaning as set out in the UK GDPR) inputted via the Website or the Agency Application;
“Client Personal Data” means any Personal Data that is processed by Homeflow on behalf of the Client in relation to this Agreement, but excluding Personal Data with respect to which Homeflow is a controller;
“Data Disposal Procedure” means the procedure stipulated by Homeflow from time to time dealing with post-contract retention periods for Client Personal Data;
“Data Protection Laws” means all applicable laws relating to the processing of Personal Data including, while it is in force and applicable to Personal Data, the UK GDPR and the Data Protection Act 2018;
“Fees” means any and all amounts due from the Client to Homeflow in respect of the provision of the relevant Service as are set out or calculated in accordance with the Order Form;
“Homeflow Portals” means any and all property portal websites which are operated, owned, or controlled by Homeflow, and which operate using Homeflow’s website technology, as well as any and all third party websites on which Homeflow places property listings using its website technology for the purpose of providing certain Advertising Services;
“Homeflow Technology” means all technology used by Homeflow to operate any Services provided by Homeflow to the Client or to any other party;
“Homeflow Website” means the website located at URL www.homeflow.co.uk;
“Intellectual Property Rights” means all intellectual property rights, including patents, supplementary protection certificates, petty patents, utility models, trade marks, database rights, rights in designs, copyrights (including rights in computer software) (whether or not any of these rights are registered, and including applications and the right to apply for registration of any such rights) and domain names and all rights and forms of protection of a similar nature or having equivalent or similar effect to any of these which may subsist anywhere in the world, in each case for their full term, and together with any renewals or extensions;
“Order Form” means the order form (as may be amended from time to time by the parties in writing or by Homeflow pursuant to clause 11.1) indicating the Services to be provided to the Client under the Agreement;
“Personal Data” has the meaning given to it in the Data Protection Laws applicable in the United Kingdom from time to time;
“PPC Services” has the meaning set out in clause 9.1;
“PPC Services Term” means the period during which Homeflow shall provide the PPC Services to the Client as set out in the Order Form;
“Services” means the Advertising Services, the PPC Services, the Web Services and any other service provided by Homeflow to the Client;
“User” means a visitor or user of the Website, the Web Services, the Advertising Services, the PPC Services or any of the Services, or any other person whose Personal Data is processed by us in connection with the provision of the Services;
“Website” means the website the Client has created using the Agency Application;
“Web Services” has the meaning set out in clause 2.1; and
“Web Services Term” means the period during which Homeflow shall provide the Web Services to the Client as set out in the Order Form.
SECTION A: Web Services Terms and Conditions
The Web Services
2.1 In consideration of the Client paying the Fees, and subject to clause 10.1, Homeflow shall:
2.1.1. provide the Client with the Agency Application;
2.1.2 where applicable, enable the Client to use the Agency Application to create and manage the Website;
2.1.3 enable the Client to use the Agency Application to create, use and manage any products and services as agreed between the parties; and
2.1.4 host the Agency Application, the Website and other Homeflow products or services on its servers, in accordance with the terms of the Agreement.
(the “Web Services“)
3.1 The Client shall not attempt to delete, obscure or alter any Homeflow logos, marks or any references to Homeflow or any other material (including advertisements) which Homeflow embeds or places on the Website.
3.2 The Client shall display on the Website at all times appropriate consumer-facing terms and conditions for its protection.
3.3 The Client shall be wholly responsible for the process of stocking and publishing on the Website all and any applicable Client Content, such as text, images, audio, video and other information, other than as specified on the Order Form.
3.4 The Client shall not cause to be used or allow to be used, any automated, manual or other means to obtain, harvest or aggregate any data, software, code or other content from the Website including, without limitation:
3.4.1 computer robots or “bots”;
3.4.2 “spiders”; or
3.4.3 the practice of “screen scraping” or other means to systematically search and/or extract information or data (whether substantial or insubstantial) from the Website, except as expressly agreed by Homeflow in writing.
3.5 The Client shall not permit any data from the Website to be published on any website operated by a competitor of Homeflow (which shall include any property portal website) except as expressly agreed by Homeflow in writing.
Live chat services
4.1 Where the Web Services involve live chat, the Client acknowledges that the live chat service is designed to engage Users and obtain contact details to enable the Client to follow up on the enquiry. Subject to the Client providing sufficient information, Homeflow may also be able to respond to basic questions raised by Users where it considers it appropriate to do so. However, the live chat service is not designed (a) obtain information other than contact details, (b) qualify leads other than verifying that they are interested in being contacted by the Client, (c) negotiate or enter into any contract with a User on behalf of the Client or (d) provide customer support on behalf of the Client.
4.2 The Fees for the live chat service are based on the number of leads generated. For the purposes of this clause 4, a “lead” is an individual User who provides their contact details to Homeflow to allow that User to be contacted by the Client. The Fee is a fixed fee per lead generated and does not vary depending on whether or not the Client is successful in engaging that lead as a customer or on the amount of revenue generated from that customer.
4.3 Homeflow will use its reasonable endeavours to promptly engage with each User who engages with the live chat service and to obtain the contact details of each such User, but Homeflow does not guarantee that the use of the live chat service will generate any particular number of leads. Homeflow reserves the right to terminate a conversation with a User where it considers it appropriate to do so, for example if it believes that the User is not interested in being contacted by the Client or if the User becomes abusive or otherwise misuses the service.
4.4 To provide a positive customer experience, the Client authorises Homeflow’s staff to hold themselves out as being representatives of the Client for the purposes of the engagement with the User, but nothing in these terms and conditions makes those staff employees or agents of the Client.
5.1 All Intellectual Property Rights in the Agency Application, the Homeflow Website and the Homeflow Technology belong to Homeflow or its licensors. Homeflow grants to the Client for the Web Services Term a non-exclusive, non-transferable, royalty-free licence to use the Agency Application for the purpose of receiving the Services pursuant to clause 2.1. For the avoidance of doubt, the scope of this licence does not permit the modification of any underlying templates of the Agency Application by the Client.
6.1 Homeflow does not warrant the use of the Website or the Web Services will meet the Client’s internal business requirements or that the operation of the Website, the Agency Application, or any Web Services will be uninterrupted or error-free.
Web Services Term and Termination
7.1 Homeflow shall provide the applicable Web Services for the duration of the Web Services Term and either party may terminate the Web Services in accordance with clause 16 and any provisions of the Order Form (if applicable).
7.2 If the Web Services Term terminates or expires the Client shall forthwith cease using the Agency Application and Homeflow shall terminate the operation of the Website and any other Service.
SECTION B: Advertising Services Terms and Conditions
8.1 In consideration of the Client paying the Fees, Homeflow shall provide to the Client advertising services which shall include, without limitation, uploading Client Content (including images) for display on Homeflow Portals and lead generation from Homeflow Portals, as may be specified on the Order Form (together the “Advertising Services“).
8.2 For the purposes of this clause 8, a “lead” is either an email or telephone call received by the Client from prospective buyers, renters, owners or any other party, who has contacted the Client using a form, or contact details supplied on, a Homeflow Portal.
8.3 Homeflow shall provide the applicable Advertising Services for the duration of the Advertising Term and either party may terminate the Advertising Services in accordance with clause 15 and any provisions of the Order Form (if applicable).
8.4 Homeflow may in its sole discretion terminate the Advertising Services upon giving the Client no less than 30 days’ written notice.
8.5 Systems and technological failures may impede or prevent access to all or any part of the Client Content made available as part of the Advertising Services, and Homeflow makes no warranty or representation that the Client Content shall be available at all times when used in respect of the Advertising Services, nor that the Website or Homeflow Portals shall be available at all times.
8.6 Homeflow owns all Intellectual Property Rights in the technology used to operate the Homeflow Portals and to provide the Advertising Services, including Intellectual Property Rights that are created in the course of carrying out this Agreement.
Pay Per Click Services
9.1 In consideration of the Client paying the Fees, Homeflow shall provide to the Client PPC (Pay Per Click) services which shall include, without limitation, setting up and optimising PPC Accounts (“Accounts”) on advertising platforms including Google AdWords, Bing, Yahoo, Facebook, Twitter and LinkedIn (together the “PPC Services“).
9.2 Homeflow may outsource the delivery of PPC Services to a specialist PPC consultancy (“PPC Consultancy”).
9.3 PPC Services will be as detailed on the Order Form. Payments made to Homeflow for PPC Services are exclusive of Media Spend. Media spend is payable directly to the advertising platform by the Client and the Client is solely responsible for the payment of media spend.
9.4 The applicable PPC Services shall be supplied for the duration of the PPC Services Term and may be terminated in accordance with clause 16 and any provisions of the Order Form (if applicable).
9.5 Homeflow may in its sole discretion terminate the PPC Services upon giving the Client no less than 30 days’ written notice.
9.6 Homeflow does not guarantee any particular rate of return or performance, and shall not be liable in any way for any economic losses incurred as a result of the provision of PPC Services (including, without limitation, loss of revenues, profits, contracts, business, anticipated savings, goodwill or reputation).
9.7 Homeflow cannot provide any guarantee that the policies or functionality of advertising platforms will not change in such a way that will have a detrimental effect on the effectiveness of the PPC Services. Homeflow shall use reasonable endeavours to counteract any detrimental effects resulting from any such changes.
9.8 Homeflow accepts no responsibility for any detrimental effect on the effectiveness of the PPC Services which results from any activity of the Client or any third party including, but not limited to, alterations to the website of the Client.
9.9 Homeflow shall not be liable for any cost arising from fraudulent use of any PPC Accounts. The Client shall be liable for any costs whether from or within the Client’s premises, via any internet protocol address used by the Client or via external means.
9.10 The Intellectual Property that arises from the PPC Services, including but not limited to details of the content, set-up, management or performance of the Services, are deemed to vest with Homeflow (or the PPC Consultancy if applicable), unless specifically and explicitly granted to a third party at Homeflow’s (or the PPC Consultancy’s) sole discretion. For example, on termination of PPC Services, Accounts will revert back to the account layout that existed prior to the commencement of PPC Services, and the intellectual property therein may not be used to populate a new Account.
9.11 Failure to comply with 9.10 will result in payments to Homeflow for every month that the intellectual property remains live within the relevant Account(s). Payments to Homeflow will be at the monthly invoice amount accepted by the Client during the PPC Services term.
9.12 It is agreed that neither Homeflow, the PPC Consultancy nor the Client can change login details for Accounts throughout the duration of the PPC Services Term unless agreed in writing by both parties.
9.13 The Client is not permitted to grant access to an Account to other providers of PPC Services.
9.14 Reports relating to Accounts may not be published, reproduced or shared without the written permission of Homeflow (or the PPC Consultancy if applicable).
SECTION C: General Terms and Conditions
10.1 No Agreement shall subsist unless an Order Form completed and agreed by a Client has been received by Homeflow.
11.1 Homeflow may: (i) amend the Agreement; (ii) add or remove any element of functionality to or from the Agency Application; (iii) withdraw the Agency Application; and/or (iv) add or remove any element of functionality to or from any of the Services, at its discretion at any time. In the event that Homeflow does so it will post notice of the effective date of any material changes on the Homeflow Website. If such changes are to the material detriment of the Client, such as an increase in Fees for Services in excess of a 5% increase, then the Client may within five business days of the effective date of such change terminate the Web Services and/or Advertising Services (as applicable) with immediate effect by giving Homeflow notice in writing.
11.2 The Client’s continued use of the Services (as applicable) after expiry of five business days of the effective date of any changes referred to in clause 11.1 shall constitute the Client’s acceptance of such changes.
Restrictions and Warranty
12.1 The Client is prohibited from seeking to use the Services in respect of commercial properties and the Client agrees it shall only use the Services in relation to residential properties that are situated in the United Kingdom, or as otherwise may be explicitly set out in the Order Form.
12.2 The Client shall abide by any applicable industry code of practice or guidelines and will abide by all applicable laws and regulations when using the Services including, but not limited to, the Consumer Protection from Unfair Trading Regulations 2008 (CPRs) and the Business Protection from Misleading Marketing Regulations 2008 (BPRs).
12.3 The Client warrants that it:
12.3.1 has the authority to market the properties included in the Client Content;
12.3.2 has full and valid authority to enter into this Agreement;
12.3.3 has read, will regularly read and will abide by all notices posted on the Homeflow Website from time to time that are relevant to the provision of the Services; and
12.3.4 will not introduce any computer viruses into the Website or Homeflow’s systems.
Limitation and exclusion of Liability
13.1 Nothing in this clause 13 shall limit either party’s liability for death or personal injury resulting from its negligence or for fraud.
13.2 The aggregate liability of Homeflow in respect of any loss or damage suffered by the Client and arising out of or in connection with the Agreement shall not exceed the Fees paid by the Client to Homeflow under the Agreement in the preceding three (3) months prior to the date of such loss or damage.
13.3 Homeflow shall not be liable in any way for: (i) any loss of commissions; or (ii) any loss of sales; or (iii) any loss of Client Content; or (iv) any economic losses (including, without limitation, loss of revenues, profits, contracts, business or anticipated savings); or (v) any loss of goodwill or reputation; or (vi) any indirect or consequential losses, suffered or incurred by the Client arising out of or in connection with the Agreement.
13.4 Except as expressly provided for in the Agreement all conditions, warranties and representations implied by statute, common law or otherwise are excluded to the extent permitted by law.
13.5 Client acknowledges and agrees that the limitations contained in this clause are reasonable in all the circumstances and that it has taken independent legal advice.
14.1 Client Content belongs to the Client. The Client grants to Homeflow a non-exclusive, perpetual, royalty-free, irrevocable and transferable licence to use the Client Content and any materials sent to, typed into or otherwise introduced to Homeflow’s systems by the Client (together with any data derived from the Client Content) as may be necessary for Homeflow to provide the Services (including entering into agreements with third parties in relation to the publishing or access of Client Content through media not belonging to, or under the control of Homeflow) and for any other purpose at Homeflow’s discretion from time to time.
14.2 The Client warrants, represents and undertakes that: (i) it owns and/or is licensed to use (and to grant the licence under clause 14.1 in respect of) the Intellectual Property Rights in the Client Content and the use of the Client Content by Homeflow to perform its obligations under the Agreement in respect of the Services will not infringe the Intellectual Property Rights of any third party; (ii) the Client Content is not defamatory, offensive or otherwise inappropriate; (iii) it is responsible for the integrity of the Client Content which is in all respects accurate, complete and true to the best of the Client’s knowledge and belief, and the Client shall promptly amend or correct any Client Content on being made aware of any inaccuracies or errors therein; and (iv) within three (3) business days of a property marked as for sale or rent becoming sold or let, it shall update the sales or lettings status for all such properties in the Client Content howsoever provided to Homeflow, or remove such properties from the Client Content provided to Homeflow so that the status can be accurately displayed.
14.3 The Client shall indemnify and hold harmless Homeflow and its employees, agents and subcontractors against all loss or damage suffered as a result of either party’s use of the Client Content in accordance with the Agreement or for any breach of clause 14.2.
15.1 Each party shall comply with the Data Protection Laws with respect to the processing of the Client Personal Data.
15.2 The Client warrants to Homeflow that it has the legal right to disclose all Client Personal Data that it does in fact disclose to Homeflow under or in connection with this Agreement.
15.3 The Client shall only supply to Homeflow, and Homeflow shall only process, in each case under or in relation to this Agreement, the Client Personal Data of data subjects falling within the categories specified in Part 1 of the Appendix (Data processing information) and of the types specified in Part 2 of the Appendix (Data processing information); and Homeflow shall only process the Client Personal Data for the purposes specified in Part 3 of the Appendix (Data processing information).
15.4 Other than as may be authorised by the Client under Homeflow’s Data Disposal Procedure, Homeflow shall only process the Client Personal Data during the Web Services Term and for not more than 30 days following the end of the Web Services Term, subject to the other provisions of this Clause 15.
15.5 Homeflow shall only process the Client Personal Data on the documented instructions of the Client, as set out in this Agreement or any other document agreed by the parties in writing.
15.6 Homeflow shall promptly inform the Client if, in the opinion of Homeflow, an instruction of the Client relating to the processing of the Client Personal Data infringes the Data Protection Laws.
15.7 Notwithstanding any other provision of this Agreement, Homeflow may process the Client Personal Data if and to the extent that Homeflow is required to do so by applicable law. In such a case, Homeflow shall inform the Client of the legal requirement before processing, unless that law prohibits such information on important grounds of public interest.
15.8 Homeflow shall ensure that persons authorised to process the Client Personal Data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality.
15.9 Homeflow and the Client shall each implement appropriate technical and organisational measures to ensure an appropriate level of security for the Client Personal Data, including those measures specified in Part 4 of the Appendix (Data processing information).
15.10 The Client authorises Homeflow to engage any third party to process the Client Personal Data. Homeflow shall inform the Client at least 14 days in advance of any intended changes concerning the addition or replacement of any third party processor, and if the Client objects to any such changes before their implementation, then Homeflow shall use reasonable endeavours to address the Client’s objections. Homeflow shall ensure that each third party processor is subject to equivalent legal obligations as those imposed on Homeflow by this Clause 15.
15.11 As at the date of the Order Form, Homeflow is hereby authorised by the Client to engage, as sub-processors with respect to Client Personal Data, the third parties, and third parties within the categories, identified in Part 5 of the Appendix (Data processing information) together with any sub-processors that may be identified in the Order Form.
15.12 Whilst Homeflow is based in the UK, it may use sub-processors based in other countries. If this results in personal data being transferred outside the UK, Homeflow will ensure that the transfer complies with Chapter V of the UK GDPR.
15.13 Homeflow shall, insofar as possible and taking into account the nature of the processing, take appropriate technical and organisational measures to assist the Client with the fulfilment of the Client’s obligation to respond to requests exercising a data subject’s rights under the Data Protection Laws.
15.14 Homeflow shall assist the Client in ensuring compliance with the obligations relating to the security of processing of Client Personal Data, the notification of Client Personal Data breaches to the supervisory authority, the communication of Client Personal Data breaches to the data subject, data protection impact assessments and prior consultation in relation to high-risk processing under the Data Protection Laws. Homeflow shall report any Personal Data breach relating to the Client Personal Data to the Client within 24 hours following Homeflow becoming aware of the breach. Homeflow may charge the Client at its standard time-based charging rates for any work performed by Homeflow at the request of the Client pursuant to this Clause 15.14.
15.15 Homeflow shall make available to the Client all information necessary to demonstrate the compliance of Homeflow with its obligations under this Clause 15 and the Data Protection Laws.
15.16 Unless storage of Client Personal Data is authorised by the Client under the Data Disposal Procedure (in which case such continued storage shall be deemed to be part of the Web Services), Homeflow shall, at the choice of the Client, delete or return all of the Client Personal Data to the Client after the provision of services relating to the processing, and shall delete existing copies save to the extent that applicable law requires storage of the relevant Client Personal Data.
15.17 Homeflow shall allow for and contribute to audits, including inspections, conducted by the Client or another auditor mandated by the Client in respect of the compliance of Homeflow’s processing of Client Personal Data with the Data Protection Laws and this Clause 15. Homeflow may charge the Client at its standard time-based charging rates for any work performed by Homeflow at the request of the Client pursuant to this Clause 15.17.
15.18 If any changes or prospective changes to the Data Protection Laws result or will result in one or both parties not complying with the Data Protection Laws in relation to processing of Personal Data carried out under this Agreement, then the parties shall use their best endeavours promptly to agree such variations to this Agreement as may be necessary to remedy such non-compliance.
15.19 The Client shall indemnify Homeflow against any losses, damages, costs, penalties or other liabilities incurred by Homeflow arising out of any claims made against Homeflow by or on behalf of Data Subjects and/or any regulatory action against Homeflow by a supervisory authority under the Data Protection Legislation that arise out of Homeflow complying with any instruction given by the Client in relation to the Processing of Client Personal Data; or the Processing of any Client Personal Data ceasing to be compliant with the Data Protection Legislation due to any act or omission of the Client.
16.1 Either party may bring the Agreement to an end (without prejudice to its other rights and remedies) by written notice to the other party if the other: (i) commits a material breach of its material obligations under the Agreement and in the case of a remediable breach, fails to remedy it within thirty (30) days of the date of receipt of notice from the other; or (ii) becomes insolvent or unable to pay its debts (as defined in Section 123 of the Insolvency Act 1986), proposes a voluntary arrangement or has a receiver, administrator or manager appointed over the whole or any part of its business or assets or applies to court for, or obtains, a moratorium under Part A1 of the Insolvency Act 1986.
16.2 If the Client breaches any of provision of the Agreement, or Homeflow has notice of illegal or inappropriate content, or alleged illegal or inappropriate content, on the Website or being uploaded to Homeflow for the purposes of Homeflow fulfilling its obligations with regard to any of the Services, or Homeflow becomes aware of facts or circumstances from which, in Homeflow’s opinion, illegal content is apparent Homeflow shall be entitled to remove or disable access to the offending content and/or, suspend access to the Agency Application and/or suspend the Web Services, Advertising Services or any other Services without notice to the Client and without incurring liability to the Client.
16.3 On termination of the Agreement for whatever reason, all Fees and any other monies payable by the Client to Homeflow shall immediately become payable.
17.1 If the Client fails to pay any Fees by the due date, Homeflow shall be entitled but not obliged to charge the Client interest on the overdue amount, payable by the Client immediately on demand, from the due date up to the date of actual payment, after as well as before judgment, at the rate of 8 per cent per annum above the base rate for the time being of Barclays Bank.
17.2 If the Client fails to pay any Fees by the due date, Homeflow shall be entitled with immediate effect to withhold, remove or disable any Services for which payment has not been made on time, until such time as any and all outstanding Fees, inclusive of interest as described in clause 17.1, have been paid by the Client to Homeflow.
17.3 The Client shall not without the prior written consent of Homeflow assign at law or in equity (including by way of a charge or declaration of trust), sub-license or deal in any other manner with the Agreement or any rights under the Agreement, or sub-contract any or all of its obligations under it or purport to do any of the same. Any purported assignment in breach of this clause shall confer no rights on the purported assignee.
17.4 Each party undertakes that it will not at any time use or disclose to any person, except to its professional representatives or as may be required by law or any legal or regulatory authority, the terms and conditions of the Agreement or any confidential information concerning the business or affairs of the other party which may have or may in the future come to its knowledge. Neither party shall use any such confidential information except for the performance of the Agreement or make any announcement relating to the Agreement or its subject matter without the prior written approval of the other party.
17.5 For the avoidance of doubt, notices given by the Client under the Agreement shall not be validly served if sent by email.
17.6 Neither party shall be liable to the other party for any delay in or failure to perform any or all of its obligations under the Agreement if the delay or failure is due to circumstances beyond its reasonable control.
17.7 Except insofar as the Agreement expressly provides that a third party may in his own right enforce a term of the Agreement, a person who is not a party to the Agreement has no right under the Contracts (Rights of Third Parties) Act 1999.
17.8 Clauses 11, 13, 16.3 and 17 together with those other clauses the survival of which is necessary for the interpretation or enforcement of the Agreement, shall continue to have effect after the end of the Web Services Term and/or Advertising Term (as applicable).
17.9 The Agreement constitutes the entire agreement and understanding of the parties and supersedes any previous agreement or arrangement between the parties relating to the subject matter of the Agreement.
17.10 If any provision of the Agreement shall be found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other provisions of the Agreement which shall remain in full force and effect.
17.11 The Agreement shall be governed by and construed in accordance with English law and each party irrevocably submits to the exclusive jurisdiction of the English courts.
Appendix (Data processing information)
1. Categories of data subject
Categories of data subject include Client employees, contractors and other staff, Client customers and prospective customers and other Users who use the Website or Services to provide information to be passed to the Client.
2. Types of Client Personal Data
The information we may process on your behalf might include (but is not limited to) names, addresses, email addresses, phone numbers, dates of birth and financial details and any other information made available to us in connection with the use of our Services.
The information we collect through our website using automated technical means includes: the Internet protocol (IP) address used to connect the User’s computer to the Internet, login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, identification number, online identifier and location data. We also collect information about website visits including which website pages are accessed, page response times and length of visits to pages.
3. Purposes of processing
The Client Personal Data is processed for the purpose of providing the Services to the Client, that together enable Users to provide information to the Client related to their house-hunting activity.
4. Security measures for Personal Data
Homeflow commits to respecting the privacy of all Users and to protecting any Personal Data from outside parties. To this end Homeflow is committed to maintaining a secure environment in which to process user information so that we can meet these promises.
Details of our security measures for Personal Data are available on request in our Homeflow Security Policy.
The Security Policy covers:
– Acceptable use policy
– Access to sensitive user data
– Network security
– Anti-virus policy
– Patch management policy
– Disposal of stored data
5. Sub-processors of Client Personal Data
We may pass information to third party service providers, including Business partners, suppliers and sub-contractors working on our behalf for the purposes of completing tasks and providing services; advertisers and advertising networks (including social media) in order to select and serve relevant adverts to Users; and third party service providers who support us in delivering our Services including website hosting, data back ups and disaster recovery.
This policy was last updated on 02.05.23.
Previous versions of Homeflow’s Terms and Conditions can be viewed at https://www.homeflow.co.uk/prior-versions-of-terms-and-conditions/