What happens when someone makes an enquiry through Live Chat?

Enquiries generated through Live Chat are automatically captured in Homeflow Lead Manager, so your team can see and follow up the opportunity. It connects the conversation happening on your website with the wider lead management process, so visitors can go through automated surveys, helping ensure valuable opportunities are not lost.

What does Live Chat know about the person it is talking to?

Live Chat can use information about your business alongside the visitor activity on your website to provide more relevant answers. For example, understanding what property they are looking at and where they are in their website journey can give the conversation useful context, rather than treating every visitor in exactly the same way.

Is Homeflow Live Chat available outside office hours?

Yes. Live Chat is available around the clock, so visitors can get an immediate, knowledgeable response whether they are browsing during the working day, in the evening or at the weekend. It means your website can continue engaging potential customers with intelligent, prompt conversations, even when your branches are closed.

How does Live Chat help my agency generate more opportunities?

Live Chat helps you engage potential customers earlier, while they are actively browsing your website and considering their next move. Instead of waiting for someone to complete a form or pick up the phone, you can start a useful conversation there and then, helping convert more of your existing website traffic into genuine opportunities, faster.

How easy is Live Chat to set up?

Very easy. Adding Live Chat to your website requires just one line of code, while the configuration is handled within Homeflow. That means there is very little work required from your team and no complicated website development project. If you are using a Homeflow website already, we do everything and it is very quick.

Live Chat

Instant, intelligent AI chat that understands your business and the user’s activity to convert more visitors into leads

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Rigel

Introducing our sleek and contemporary editorial theme, designed to captivate your audience with its minimalist elegance. This theme combines functionality with stunning visuals to elevate the online presence of your estate agency. Experience seamless navigation and customisable features that allow you to showcase your content in style. Transform your website into a modern masterpiece today!

This is just one of numerous themes to choose from. If you're comparing a template against a bespoke build first, our guide to estate agent website design covers what to weigh up.

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Example agencies using this theme:

‍Rampton Baseley

Addison Giles

Hellier Ridley

Sirius

Striking and image-led, Sirius makes a strong first impression with a full-width hero and a clean, centred layout that puts your brand front and centre. Bold photography does the heavy lifting, while a well-structured navigation and clear service panels keep the experience intuitive and easy to browse. A confident choice for agencies that want a website with real presence.

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Example agencies using this theme:

Wilkinson Grant

Paton & Co

Bates & Co

Truepenny’s Property Consultants

Calypso

Calypso has a bit of character. A touch of difference. Big, bold property prices. Confident presentation of staff pages. A bit of style and zing in some of the panel overlay layouts. You’ll either love it, or feel it’s too friendly. Have a browse around and let us know.

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Example agencies using this theme:

Callisto

Super smooth, clean, and sophisticated. Calm, open and spacious. Big, and bold, with a fabulous use of white space. If you want your estate agency to appear upmarket, confident, and ooze classy style and poise, the Callisto might be the choice for you.

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Example agencies using this theme:

Sowerbys

Northumberland Properties

Lumley Estates

Galloways

Atlas

Big, broad, and multi functional. Relatively traditional (and hence high conversion rate) usability. But with the power to contain multiple departments and large office networks. Fabulous inter-connectivity of offices to area guides, to reviews, making it an SEO powerhouse too.

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Example agencies using this theme:

Bentons

Greenslade Taylor Hunt

Henshaws

Cumbrian Properties

Phobos

Perfectly crafted for both single and multi-branch agencies, this elegant estate agent website combines classic charm with a modern twist. It radiates sophistication and quality, ensuring an exceptional user experience. Enjoy lightning-fast performance and effortless navigation that will impress your users.

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Example agencies using this theme:

Ethos Lettings

Sterling Estate Agents

UK Homes

Bladen Property Consultants

Chapplins

Dalton Lettings

What is Homeflow Live Chat?

Homeflow Live Chat is our AI-powered chat assistant for estate agency websites. It answers every visitor instantly, intelligently using your live business data and the visitor's specific website activity to provide accurate, highly relevant responses, around the clock. Every enquiry gets a knowledgeable answer and is automatically captured in Lead Manager.

Benefits of Homeflow Live Chat

Every visitor is answered instantly, with no queue or wait
Answers are provided with intelligent context of your business and the user’s activity
Every enquiry, viewing request and valuation lead is captured automatically in Lead Manager

Always on, always instant

Homeflow Live Chat answers every visitor the moment they arrive, day or night, responding faster than any human team and never leaving an enquiry waiting until Monday morning. The AI chat assistant is prompt, intelligent and engaging.

It knows your business, not just chat

Connected to your live business data, Homeflow's AI chat assistant answers with real context about your branches, services and properties rather than with generic scripted replies.

Aware of the page, and the journey

Homeflow's AI chat assistant understands what the visitor is looking at, whether that's a specific property or a valuation page, and it carries the conversation and its context seamlessly as the visitor moves around your website.

Consistent every single time

Every visitor gets the same polished, accurate experience every time, avoiding the variability that comes with busy negotiators, from out-of-hours pauses, or external call centres who don't know your business context and the visitor's activity.

Every opportunity lands in Lead Manager

Enquiries, viewing requests and valuation leads flow straight into Lead Manager, where automated self-service surveys keep the customer progressing without waiting for a callback.

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Why Homeflow Live Chat instead of a generic chatbot?

Plenty of chatbots can answer a basic question, but one with no knowledge of your branches, properties or services will frustrate visitors and lose the enquiry. For a business where a single lead can be worth thousands of pounds, that's a real cost. Homeflow Live Chat is built specifically for estate agents and connected directly to your live business data, so it gives a genuinely useful answer instead of deflecting to a contact form.

Why agencies choose Homeflow Live Chat