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Live Chat

Convert website visitors into valuable leads and enquiries with Homeflow Live Chat

With Homeflow's Live Chat you can ensure your customers receive human contact and convert to real leads

What is Live Chat?

Live chat is one of the most effective ways for estate agencies to convert website visitors into valuable leads and enquiries. It involves real people actively engaging with and converting visitors through a chat service on your website. With Homeflow’s live chat, you can ensure that your agency is active 24/7, 365 days a year, so you never miss a potential lead.

 

Benefits of Live Chat for Estate Agents

  • It’s intuitive that if you have well trained human chat agents engaging with website visitors whilst they are on your website, you will generate more business
  • More Vendor and new Landlord leads each month
  • Only pay for the leads you get
  • Capture vendor leads before they leave your website and go to competitors

Why Humans Are Better Than Bots

Human-led chat has been proven to generate around 5 times more leads than dynamic contact forms or button bots. That’s why businesses with high lead values typically rely on human-led chat. At Homeflow, we understand the importance of the personal touch and the value it brings to lead generation.

 

Why Use Homeflow Instead of Managing In-House?

  • 24/7 availability and rapid responses around the clock means a polished service
  • The cost will be significantly lower as you only pay for leads, hence deliver a much higher ROI
  • You will generate more leads as our chat agents are focussed exclusively on live chat
  • Allows sales teams and admin teams to focus on core activity rather than splitting attention
  • Leads generated by live chat are automatically integrated into your Homeflow CMS, helping you understand the full results of your website and digital marketing
  • Competitive pricing, no-risk PPL pricing structure and great service

What’s Involved to Get Set Up?

Getting started with Homeflow’s live chat service is hassle-free. We take care of everything for you. Our team will install the chat widget on your website and create example “chat flows” for you to review and agree upon. These chat flows contain the best answers to typical customer FAQs. Additionally, we’ll provide comprehensive training to our chat agents, ensuring they understand your unique business needs.

 

How Much Does It Cost?

Homeflow offers a flexible pay-per-lead pricing model, which means you only pay for the leads generated through live chat. The price will vary depending on the number of leads generated each month. In addition to that, there’s a small administrative fee to cover the creation of chat flows and software configurations. With Homeflow, you have control over your budget and can maximise your return on investment.

 

Can We Trial the Service?

Absolutely! We understand the importance of finding the right solution for your estate agency. That’s why we offer a trial period. You can test our live chat service for 30 days and, if for any reason you decide it’s not the right fit, you can cancel without any further obligation.

Are Other Estate Agencies Doing This?

Live chat has gained tremendous popularity among estate agencies over the last five years. It is now widely used by agencies across the country, ranging from national brands to smaller one-branch businesses. By adopting Homeflow’s live chat, you’ll be joining a growing number of successful estate agencies leveraging this powerful tool.

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What our customers say

We're proud of the relationship we have with over 500 UK estate agencies - from the largest corporates, to the smallest independents.

Homeflow: 5 star website, 5 star service! Thank you to the whole team at Homeflow. Fantastic customer service and a wonderful product that does exactly what we want it to do! Our customers frequently comment on the quality of our website in comparison to others out there. We absolutely love it.

Sophie Brooks – Waterfords Estate Agents

I originally set up an Adwords campaign myself but knew that it lacked the depth and expertise to ensure a healthy ROI. It was shortly after that I was recommended Homeflow’s PPC service. After a straightforward telephone call I knew this was the right decision. I provided a brief and within a couple of weeks we were up and running. Our website visits increased significantly and as a result new customers are being gained on a regular basis. The regular conversations and reports show the results, enabling me to report back to our Directors. This has become a vital part of our marketing spend.

Kai Logan – Bradleys Estate Agents

I have found it a pleasure dealing with Lisa and the team at Homeflow. The team are friendly and efficient on the phone and over email. They are always looking at ways of helping us improve and better our website. I highly recommend using Homeflow.

Steve Carpenter – Galloways

We have used and relied on Homeflow for over 10 years. We are currently in the process of updating our website and I am confident we are in safe hands! Lisa Reid (our account manager) is marvellous - extremely knowledgeable and couldn't be more helpful. John Alexander (in Support) is also worthy of mention, as any issues are swiftly dealt with by him. Very happy with both the Homeflow product and level of service. Highly recommended.

Robert Cruickshank – Managing Director – Ross Hand Estate Agents

"So the free valuation tool has already worked - we had our first valuation on the Sunday just after you added it! Great news - we hope to turn that into an instruction in the coming week!! I have also added the URL to our Facebook ads so we will see what happens with that. We had around 400 link clicks on our ads last month so if even 2% of that use this tool then we can engage with them even more. I think this could be a winner!!"

Sally Lloyd – Justin Lloyd

When we started using Homeflow Calendar on the Peter Alan site, we hoped that it would achieve two things for us. First, to improve our customer experience – to make it fast and easy to book a convenient time for a viewing or valuation, 24/7. Our second objective was to free up time in our branches, by simplifying the process of arranging appointments. The Calendar is doing the job well and is generating more than 100 online bookings a month.

Nicholas Barber – Peter Alan

We set out to identify the very best partner to provide cutting-edge websites to members of NAEA and ARLA, and it quickly became evident that Homeflow is the clear market leader. They have an outstanding technical platform, alongside a real passion for their product, and we are thrilled with the new NAEA and ARLA design they’ve created.

Mark Hayward – NAEA

I'm very pleased with Homeflow Benchmarking. As a non-technical person, it’s been really useful for me, to benchmark our website against some of our industry competitors nationally. It has identified some of the areas where we can improve the customer experience. So I really would recommend that you get Homeflow in to have a look at your website and give you free Benchmarking.

Richard Palfreeman – Northfield Estate Agents.

Working with Homeflow has been a very positive experience. We like being looked after, being loved and cared for. We need to keep our site evolving, and Homeflow deliver that.

Peter Symons – Stags

My dealings with Homeflow over the years have been an absolute delight. It is refreshing to use a company that provides not only an exceptional service, but does so at a reasonable cost. Nothing is too much problem for the Support and Customer Success teams. On top of all this, they are also nice people to do business with and they have certainly improved our image in our particular market place

Ken Johnston – Jardine & Co

Thompsons Estate Agents have been with Homeflow for a number of years and have always been very happy with the service that they provide. The staff are always very helpful and are able to answer any queries that we may have, we are now looking to upgrade our website with them and we very much look forward to seeing the end result.

Rebecca Peterson – Thompsons Estate Agents

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