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Live Chat

Convert website visitors into valuable leads and enquiries with Homeflow Live Chat

With Homeflow's Live Chat you can ensure your customers receive human contact and convert to real leads

What is Live Chat?

Live chat is one of the most effective ways for estate agencies to convert website visitors into valuable leads and enquiries. It involves real people actively engaging with and converting visitors through a chat service on your website. With Homeflow’s live chat, you can ensure that your agency is active 24/7, 365 days a year, so you never miss a potential lead.


Benefits of Live Chat for Estate Agents

  • It’s intuitive that if you have well trained human chat agents engaging with website visitors whilst they are on your website, you will generate more business
  • More Vendor and new Landlord leads each month
  • Only pay for the leads you get
  • Capture vendor leads before they leave your website and go to competitors

Why Humans Are Better Than Bots

Human-led chat has been proven to generate around 5 times more leads than dynamic contact forms or button bots. That’s why businesses with high lead values typically rely on human-led chat. At Homeflow, we understand the importance of the personal touch and the value it brings to lead generation.


Why Use Homeflow Instead of Managing In-House?

  • 24/7 availability and rapid responses around the clock means a polished service
  • The cost will be significantly lower as you only pay for leads, hence deliver a much higher ROI
  • You will generate more leads as our chat agents are focussed exclusively on live chat
  • Allows sales teams and admin teams to focus on core activity rather than splitting attention
  • Leads generated by live chat are automatically integrated into your Homeflow CMS, helping you understand the full results of your website and digital marketing
  • Competitive pricing, no-risk PPL pricing structure and great service

What’s Involved to Get Set Up?

Getting started with Homeflow’s live chat service is hassle-free. We take care of everything for you. Our team will install the chat widget on your website and create example “chat flows” for you to review and agree upon. These chat flows contain the best answers to typical customer FAQs. Additionally, we’ll provide comprehensive training to our chat agents, ensuring they understand your unique business needs.


How Much Does It Cost?

Homeflow offers a flexible pay-per-lead pricing model, which means you only pay for the leads generated through live chat. The price will vary depending on the number of leads generated each month. In addition to that, there’s a small administrative fee to cover the creation of chat flows and software configurations. With Homeflow, you have control over your budget and can maximise your return on investment.


Can We Trial the Service?

Absolutely! We understand the importance of finding the right solution for your estate agency. That’s why we offer a trial period. You can test our live chat service for 30 days and, if for any reason you decide it’s not the right fit, you can cancel without any further obligation.

Are Other Estate Agencies Doing This?

Live chat has gained tremendous popularity among estate agencies over the last five years. It is now widely used by agencies across the country, ranging from national brands to smaller one-branch businesses. By adopting Homeflow’s live chat, you’ll be joining a growing number of successful estate agencies leveraging this powerful tool.

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