03 April 2023 15:35 – CMS (Content Management System) is operational
The CMS is now operational. We apologise for any inconvenience caused.
03 April 2023 14:56 – Issues accessing the CMS (we are continuing investigations)
03 April 2023 13:58 – Issues accessing the CMS
Our team is continuing to investigate the issue. We will update you here as soon as we have further information.
03 April 2023 13:11 – Issues accessing the CMS
Some customers are experiencing issues accessing the CMS (Content Management System) for our websites, our team are investigating the matter and hope to resolve this soon. We will update you here as soon as we have further information.
23 March 2023 17:39 – Operational
All websites have returned to their normal operational state. We apologise for any inconvenience caused.
23 March 2023 17:19 – Recovering
23 March 2023 17:00 – Recovering
We are seeing positive signs of recovery.
23 March 2023 16:48 – Service Degradation
23 March 2023 16:15 – Service Degradation
Some of our customers may experience slowness or availability issues on their website. We will update you here as soon as we have further information.
1 March 2023 09:45 – Website issues (Operational)
Websites are now operational on live domains. We will be monitoring the situation for the rest of the week. We apologise for any inconvenience caused.
1 March 2023 00:31 – Website issues (Recovering)
Sites are currently performing normally, though we continue to monitor for performance issues. As such, we remain in the recovery phase at present. We will update you here as soon as we have further information.
28 February 2023 19:12 – Website issues (Recovering)
We remain in the recovery phase at present. We will update you here as soon as we have further information.
28 February 2023 17:21 – Website issues (Recovering)
We are currently in the recovery phase. We will update you here as soon as we have further information.
28 February 2023 15:58 – Website issues (Restoring)
Sorry for the extended time while we attempt to restore your website. Our initial time estimations have changed (TBC). We do have partial but not complete recovery. Currently, our network storage has become unavailable.
We will update you here as soon as we have further information.
28 February 2023 15:00 – Website issues (Restoring)
Our engineering team have now got an understanding of the issue, and hope to have services restored within 60 minutes
28 February 2023 14:08 – Website issues (Investigating)
We are aware of some internal system issues that we are in the process of investigating a fix. Once again, sorry for any interruption caused.
28 February 2023 13:11 – Website issues.
We are aware of some internal system issues that we are in the process of investigating a fix. As part of the fix we anticipate some website outages. We will report further after completion.
Sorry for any interruption caused.
04 November 2022 08:10 – Website issues (resolved).
Websites and Homeflow CMS are now stable. Sorry for any interruption caused.
We will be monitoring the situation for the rest of the day.
04 November 2022 08:10 – Website issues (partially resolved).
Websites are stable now but we have issues with Homeflow CMS systems (logging in error or failure to update).
Sorry for any interruption caused.
04 November 2022 07:14 – Website issues.
We are aware of some internal system issues that we are in the process of investigating a fix. As part of the fix we anticipate some website outages. We will report further after completion.
Sorry for any interruption caused.
04 May 2022 00:15 – Website issues (resolved).
Websites are now operational on live domains. We will be monitoring the situation for the rest of the day.
04 May 2022 00:02 – Website issues.
We are investigating issues with websites. The sites may be slow or inaccessible.
We will update here as soon as we have further information.
03 May 2022 19:58 – Website issues (resolved).
Websites are now operational on live domains. We will be monitoring the situation for the rest of the day.
03 May 2022 19:48 – Website issues.
We are investigating issues with websites. The sites may be slow or inaccessible.
We will update here as soon as we have further information.
27 April 2022 12:49 – Website issues (resolved).
Websites are now operational on live domains. We will be monitoring the situation for the rest of the day.
27 April 2022 12:05 – Website issues.
We are investigating issues with websites. The sites may be slow or inaccessible.
We will update here as soon as we have further information.
25 April 2022 10:55 – Website issues (resolved).
Websites are now operational on live domains. We will be monitoring the situation for the rest of the day.
25 April 2022 10:11 – Website issues.
We are investigating a small issue with websites.
We will update here as soon as we have further information.
18 April 2022 11:00 – Website issues (resolved).
Websites are now operational on live domains. We will be monitoring the situation for the rest of the day.
18 April 2022 10:16 – Website issues.
We are investigating issues with websites.
We will update here as soon as we have further information.
11 April 2022 11:16 – Website issues (resolved).
Websites are now operational on live domains. We will be monitoring the situation for the rest of the day.
11 April 2022 10:20 – Website issues.
We are investigating issues with websites.
We will update here as soon as we have further information.
24 March 2022 18:50 – Reapit feed users (resolved).
The Reapit feeds issue is now resolved.
24 March 2022 10:20 – Reapit feed users.
We are seeing some intermittent issues with some of our Reapit feeds this week, this is mainly affecting properties that have been submitted as withdrawn, sold, or let. Please be aware you may see discrepancies on your website while this is being resolved.
Our team of developers are looking into this and working closely with Reapit on a solution, we apologise for any inconvenience you may experience.
Please note all other feeds remain fully operational, this affects Reapit users only.
14 March 2022 12:10 – Website issues (resolved).
Our own internal testing seems to confirm that services have returned to normal. Customer websites are live, and seem stable. CMS admin is now available.
We have reactivated our property feed processing, and feeds should catch-up over the next few hours. If you have an RTDF feed and you are not seeing data changed for properties please do contact your feed provider in the first instance as they may need to resend some properties for you.
12 March 2022 12:00 – Website, CMS, and feed issues
There was a brief interruption to website availability (approx. 30-60 seconds). Sites appear to be functioning normally since the interruption.
Feeds and CMS are currently unavailable.
We have contacted Rackspace to request an urgent update on the matter as it appears to be very similar to the issues encountered last week. We made some changes to front end websites to improve resilience in such situations and these changes appear to be working well.
We will update here as soon as we get a response from Rackspace.
8 March 2022 14:15 – Website issues (assumed resolved).
Our own internal testing seems to confirm that services have returned to normal. Customer websites are live, and seem stable. CMS admin is now available.
We have reactivated our property feed processing, and feeds should catch-up over the next few hours. If you have an RTDF feed and you are not seeing data changed for properties updated between 10pm last night and 2pm today please do contact your feed provider in the first instance as they may need to resend some properties for you.
We are still awaiting full confirmation from our hosting provider, Rackspace, that all issues reported from their side are fixed.
We will update here as soon as we have further information.
8 March 2022 12:10 – Website issues (continued).
We are still experiencing minor issues and you may have intermittent issues with your website. However due to mitigation we have implemented the errors caused by the Rackspace connectivity issues may be reduced.
The CMS admin is not available (although may appear to up/active – we can’t guarantee it).
Our hosting provider, Rackspace, is still working on resolving the issue with their 3rd party provider, and they will inform us as soon as there is progress.
We will update here as soon as we have further information.
8 March 2022 09:08 – Website issues (continued).
We are still experiencing minor issues. You may have intermittent issues with your website. The CMS admin is not available.
Our hosting provider, Rackspace, is still working on resolving the issue with their 3rd party provider, and they will inform us as soon as there is progress.
Separately we are writing some workarounds to move services to routes and servers where they do have internet connectivity.
We will update here as soon as we have further information.
8 March 2022 06:21 – Website issues (continued).
We are still experiencing some minor issues. You may see intermittent issues with your website. Your admin CMS is not accessible.
We will update here as soon as we have further information.
8 March 2022 00:21 – Website issues (continued).
We are still experiencing issues with connectivity. You may see intermittent issues with your website.
Rackspace (our hosting infrastructure) have confirmed:
“On 7 March 2022, at 22:17 UTC, some customers in the LON region may be experiencing intermittent issues including potential latency, packet loss or failed connectivity. Engineers determined that an edge device is showing dark fibre faults and three out of four dark fibre circuits are down. This is also impacting connectivity between LON3 and LON5. Rackspace is contacting the vendor to assist in investigating”
We will update here as soon as we have further information.
7 March 2022 22:20 – Website issues
We are investigating issues with websites.
We will update here as soon as we have further information.
12 August 2021 16:00 – Website / CMS Admin issues – RESOLVED
12 August 2021 14:40 – Website / CMS Admin issues – Update 4
12 August 2021 12:25 – Websites / CMS Admin issues – Update 3
12 August 2021 10:25 – CMS Admin issues – Update 2
12 August 2021 10:00 – CMS Admin issues – RESOLVED
A restart of the services has fixed the issue, we will continue to monitor the situation. Thank you for your patience.
12 August 2021 09:20 – CMS Admin issues
We are currently experiencing connectivity issues with one of our services, this is affecting the CMS ADMIN system. Websites are unaffected.
We will update here as soon as we have an update.
4 May 2021 17:57 – Website issues – update 5 – RESOLVED
We believe that the previous incident has been resolved but we will continue to monitor this evening. Thanks for your patience whilst we resolved this issue.
4 May 2021 17:44 – Website issues – update 4
Sorry for the extended time whilst we attempt to bring the websites back online. The issue is receiving our undivided attention.
We will update here as soon as we have further information.
4 May 2021 17:16 – Website issues – update 3
We are still building the repair for the websites. Sorry for the extended time.
We will update here as soon as we have further information.
4 May 2021 16:48 – Website issues – update 2
We are building the repair for the websites. Sorry for the extended time.
We will update here as soon as we have further information.
4 May 2021 16:19 – Website issues – update 1
We are still investigating issues with websites – we believe we have a fix for the issues.
We will update here as soon as we have further information.
4 May 2021 15:45 – Website issues
We are investigating issues with websites.
We will update here as soon as we have further information.
6 April 2021 17:40 – Website issues – RESOLVED
We believe that the precious incident has been resolved but we will continue to monitor this evening.
6 April 2021 16:44 – Website issues – RESOLVED
We are investigating issues with production websites.
We will update here as soon as we have further information.
23 February 2021 08:55 – Website issues – RESOLVED
Update: This issue is fully resolved.
We are aware that some client websites are not showing their website menu. We are treating this with high priority.
We are also aware that the admin systems are not working (you can’t login) and we are investigating that issue in tandem.
We will update here as soon as we have further information.
11 January 2021 14:47 – Website issues – RESOLVED
We’re pleased to inform you that this attack is no longer ongoing. The latest automatic mitigation to defend against the attack was deployed in the early hours of Saturday morning, and since then there has been no requirement for automatic mitigation. In collaboration with the security team at our hosting provider, Rackspace, we kept all the manual mitigation services in operation until this morning, as a precaution to filter out any malicious traffic that may have recurred.
After over 48 hours without triggering any automatic mitigations, we have also now removed the manual mitigations. There remains a chance of a recurrence, so we continue to monitor all our services, remain in close contact with Rackspace, and are ready to re-introduce manual mitigations if we register any further suspicious activity.
Traffic to websites has been very largely unaffected during this period, though there has been some temporary unavailability for a very small number of users (approximately 1%). The removal of the mitigations means that activity should be fully restored. Please let us know if you encounter any issues so that we can assist you.
Once again, many thanks for your patience as we worked through this very frustrating incident.
11 January 2021 10:18 – Website issues – RESOLVED
The current status is as follows:
– The DDOS attack is ongoing, with mitigation measures still in place
– Rackspace report that the attack is STILL subsiding
– Websites should largely be available as normal, with intermittent disruption to a small number of users
8 January 2021 11:56 – Website issues – RESOLVED
The current status is as follows:
– The DDOS attack is ongoing, with mitigation measures still in place
– Rackspace report that the attack is subsiding
– Websites should largely be available as normal, with intermittent disruption to a small number of users
Update at 18:07: No changes to the above position but we continue to monitor and discuss further mitigation with Rackspace.
7 January 2021 09:24 – Website issues – RESOLVED
The DDOS mitigation service is still in play. You may experience short lived minor issues with production websites.
6 January 2021 17:20 – Website issues – RESOLVED
The DDOS mitigation service is still in play but we have seen an enhanced attack start about 17:15 which we are defending. You may experience short lived minor issues with production websites.
5 January 2021 16:55 – Website issues – RESOLVED
The DDOS mitigation service is still having to be applied and as such you may experience short lived minor issues with production websites.
5 January 2021 00:25 – Website issues – RESOLVED
We have resolved the initial High Level DDOS attack below but we are investigating minor issues with some production websites.
4 January 2021 22:01 – Website issues – RESOLVED
We are investigating issues with production websites. We believe it could be a DDOS attack (but that is still to be confirmed).
We are aware your website is down at the moment and are very sorry for the inconvenience. We believe we are suffering from a network wide targeted denial of service attack, it’s specific and is targeting us directly.
This began at approximately 22.01 Monday 4th. We have started working on it as soon as we were notified, which was within 4 minutes. Our engineers are working as quickly as possible to recover services, and we have involved support from our hosting company Rackspace.
Please do not interpret lack of communication for lack of action. We have everybody focused on this.
2 January 2021 22:01 – Website issues – RESOLVED
We are investigating issues with production websites.
22 July 2020 08:54 – Agent Admin Access – RESOLVED
Normal operation resumed.
If you have any questions or concerns please contact Homeflow Support.
22 July 2020 07:33 – Agent Admin Access – RESOLVED
Please be aware that we are experiencing database issues on our client admin area preventing access. You may experience 500 errors, We are currently investigating this.
If you have any questions or concerns please contact Homeflow Support.
14 April 2020 19:33 – Client website issue – RESOLVED
Please be aware that we are experiencing performance issues on some client websites.
If you have any questions or concerns please contact Homeflow Support.
06 January 2020 14:34 – Client website issue – RESOLVED
Please be aware that we are experiencing performance issues on some client websites.
If you have any questions or concerns please contact Homeflow Support.
16 August 2019 11:25 – Client website issue – RESOLVED
Please be aware that we are experiencing performance issues on some client websites.
If you have any questions or concerns please contact Homeflow Support.
Update: 11:50 – we are in contact with our hosting agents Rackspace as the issue may lie there.
02 July 2019 15:06 – Client website issue – RESOLVED
Please be aware that we are currently experiencing an IMAGE performance degradation on some client websites.
If you have any questions or concerns please contact Homeflow Support.
24 June 2019 12:01 – Client website issue – RESOLVED
Please be aware that we are currently experiencing an IMAGE performance degradation on some client websites. We are working to fix this now.
If you have any questions or concerns please contact Homeflow Support.
17 June 2019 07:17 – Client website outage – RESOLVED
Please be aware that we are currently experiencing an outage of some client websites. We are working to fix this now.
If you have any questions or concerns please contact Homeflow Support.
23 May 2019 14:31 – Client website outage – RESOLVED
Please be aware that we are currently experiencing an outage of client websites. We are working to fix this now.
If you have any questions or concerns please contact Homeflow Support.
9 Nov 2018 16:00 – Client website outage – RESOLVED
Please be aware that we are currently experiencing an outage of client websites. We are working to fix this now.
If you have any questions or concerns please contact Homeflow Support.
26 Sep 2018 11:40 – Homeflow Support Telephones – RESOLVED
Please be aware that we are currently experiencing an outage of our phone lines.
We are not able to answer any callers.
If you have any questions or concerns please EMAIL Homeflow Support in the meantime.
23 Aug 2018 17:20 – Website update delays – RESOLVED
Please be aware that we are currently experiencing a delay in processing property uploads.
This means you may experience your property uploads/changes taking longer than normal.
We have engineers looking into the issue currently and we will update here with further news when known.
If you have any questions or concerns please contact Homeflow Support.
20 Aug 2018 11:10 – Phone systems are down – RESOLVED
Please be aware that we are currently experiencing difficulties making or receiving telephone calls.
We have contacted our provider and are awaiting engineers to resolve the issue.
If you have any questions or concerns please contact Homeflow Support.
9 July 2018 10:46 – admin access issues (level: minor) – RESOLVED
We are aware that some clients are having intermittent issues accessing the Homeflow admin area. We have engineers looking into the issue now.
We will update here with further news when known.
If you have any questions or concerns please contact Homeflow Support.
2 July 2018 14:20 – admin access issues (level: minor) – RESOLVED
We are aware that some clients are having intermittent issues accessing the Homeflow admin area. We have engineers looking into the issue now.
We will update here with further news when known.
If you have any questions or concerns please contact Homeflow Support.
25 June 2018 17:53 – site connection issues (level: major) – RESOLVED
We have been alerted to a site connection issue with our servers at Rackspace. This could cause intermittent website loading failures or under load messages.
We are in contact with the support staff at Rackspace and are looking at solutions. We will update here with further news when known.
If you have any questions or concerns please contact Homeflow Support.
14 May 2018 12:30 – enquiry alert mailing issue (level: minor) – RESOLVED
Due to a temporary misconfiguration of a new server, a number of emails from Homeflow sites were blocked between 9th May and this morning. Our developers spotted and immediately fixed the issue, and a backlog of form leads that were held up by the issue are now being sent. We apologise for the issue, and the delay in sending these emails.
In future, we will increase the levels of our internal testing of new server deployments prior to go-live to ensure that the situation does not recur. The automated scaling that our engineering team are working on also includes checks for this.
If you have any questions or concerns please contact Homeflow Support.
30 April 2018 0930 – Notice of planned maintenance
We are writing to notify you of planned maintenance to the Homeflow agency application.
Rackspace have informed Homeflow that the firewalls on our servers needs to be upgraded (patched) for security reasons.
This upgrade will make the websites unresponsive for around 20 minutes.
The maintenance will take place Saturday 5 May 2018 between 6.00am – 7.00am but will only be of 10-20 minutes maximum duration during those times.
If you have any questions or concerns please contact Homeflow Support.