Homeflow system status

Our latest system updates appear below.

Homeflow systems are partially operational. Please see latest reports below.

 


 

16 August 2019 11:25 – Client website issue – RESOLVED

Please be aware that we are experiencing performance issues on some client websites.

If you have any questions or concerns please contact Homeflow Support.

Update: 11:50 – we are in contact with our hosting agents Rackspace as the issue may lie there.

 


 

02 July 2019 15:06 – Client website issue – RESOLVED

Please be aware that we are currently experiencing an IMAGE performance degradation on some client websites.

If you have any questions or concerns please contact Homeflow Support.

 


 

24 June 2019 12:01 – Client website issue – RESOLVED

Please be aware that we are currently experiencing an IMAGE performance degradation on some client websites. We are working to fix this now.

If you have any questions or concerns please contact Homeflow Support.

 


 

17 June 2019 07:17 – Client website outage – RESOLVED

Please be aware that we are currently experiencing an outage of some client websites. We are working to fix this now.

If you have any questions or concerns please contact Homeflow Support.

 


 

23 May 2019 14:31 – Client website outage – RESOLVED

Please be aware that we are currently experiencing an outage of client websites. We are working to fix this now.

If you have any questions or concerns please contact Homeflow Support.

 


 

9 Nov 2018 16:00 – Client website outage – RESOLVED

Please be aware that we are currently experiencing an outage of client websites. We are working to fix this now.

If you have any questions or concerns please contact Homeflow Support.

 


 

26 Sep 2018 11:40 – Homeflow Support Telephones – RESOLVED

Please be aware that we are currently experiencing an outage of our phone lines.
We are not able to answer any callers.

If you have any questions or concerns please EMAIL Homeflow Support in the meantime.

 


 

23 Aug 2018 17:20 – Website update delays – RESOLVED

Please be aware that we are currently experiencing a delay in processing property uploads.

This means you may experience your property uploads/changes taking longer than normal.

We have engineers looking into the issue currently and we will update here with further news when known.

If you have any questions or concerns please contact Homeflow Support.

 


 

20 Aug 2018 11:10 – Phone systems are down – RESOLVED

Please be aware that we are currently experiencing difficulties making or receiving telephone calls.

We have contacted our provider and are awaiting engineers to resolve the issue.

If you have any questions or concerns please contact Homeflow Support.

 


 

9 July 2018 10:46 – admin access issues (level: minor) – RESOLVED

We are aware that some clients are having intermittent issues accessing the Homeflow admin area. We have engineers looking into the issue now.
We will update here with further news when known.

If you have any questions or concerns please contact Homeflow Support.

 


 

2 July 2018 14:20 – admin access issues (level: minor) – RESOLVED

We are aware that some clients are having intermittent issues accessing the Homeflow admin area. We have engineers looking into the issue now.
We will update here with further news when known.

If you have any questions or concerns please contact Homeflow Support.

 


 

25 June 2018 17:53 – site connection issues (level: major) – RESOLVED

We have been alerted to a site connection issue with our servers at Rackspace. This could cause intermittent website loading failures or under load messages.
We are in contact with the support staff at Rackspace and are looking at solutions. We will update here with further news when known.

If you have any questions or concerns please contact Homeflow Support.

 


 

14 May 2018 12:30 – enquiry alert mailing issue (level: minor) – RESOLVED

Due to a temporary misconfiguration of a new server, a number of emails from Homeflow sites were blocked between 9th May and this morning. Our developers spotted and immediately fixed the issue, and a backlog of form leads that were held up by the issue are now being sent. We apologise for the issue, and the delay in sending these emails.

In future, we will increase the levels of our internal testing of new server deployments prior to go-live to ensure that the situation does not recur. The automated scaling that our engineering team are working on also includes checks for this.

If you have any questions or concerns please contact Homeflow Support.

 


 

30 April 2018 0930 – Notice of planned maintenance

We are writing to notify you of planned maintenance to the Homeflow agency application.

Rackspace have informed Homeflow that the firewalls on our servers needs to be upgraded (patched) for security reasons.
This upgrade will make the websites unresponsive for around 20 minutes.

The maintenance will take place Saturday 5 May 2018 between 6.00am – 7.00am but will only be of 10-20 minutes maximum duration during those times.

If you have any questions or concerns please contact Homeflow Support.