Homeflow system status

Our latest system updates appear below.

Homeflow is working normally. Please see latest reports below.


23 February 2021 08:55 – Website issues – RESOLVED

Update: This issue is fully resolved.

We are aware that some client websites are not showing their website menu. We are treating this with high priority.

We are also aware that the admin systems are not working (you can’t login) and we are investigating that issue in tandem.

We will update here as soon as we have further information.


11 January 2021 14:47 – Website issues – RESOLVED

We’re pleased to inform you that this attack is no longer ongoing. The latest automatic mitigation to defend against the attack was deployed in the early hours of Saturday morning, and since then there has been no requirement for automatic mitigation. In collaboration with the security team at our hosting provider, Rackspace, we kept all the manual mitigation services in operation until this morning, as a precaution to filter out any malicious traffic that may have recurred.

After over 48 hours without triggering any automatic mitigations, we have also now removed the manual mitigations. There remains a chance of a recurrence, so we continue to monitor all our services, remain in close contact with Rackspace, and are ready to re-introduce manual mitigations if we register any further suspicious activity.

Traffic to websites has been very largely unaffected during this period, though there has been some temporary unavailability for a very small number of users (approximately 1%). The removal of the mitigations means that activity should be fully restored. Please let us know if you encounter any issues so that we can assist you.

Once again, many thanks for your patience as we worked through this very frustrating incident.


11 January 2021 10:18 – Website issues – RESOLVED

The current status is as follows:
– The DDOS attack is ongoing, with mitigation measures still in place
– Rackspace report that the attack is STILL subsiding
– Websites should largely be available as normal, with intermittent disruption to a small number of users


8 January 2021 11:56 – Website issues – RESOLVED

The current status is as follows:
– The DDOS attack is ongoing, with mitigation measures still in place
– Rackspace report that the attack is subsiding
– Websites should largely be available as normal, with intermittent disruption to a small number of users

Update at 18:07: No changes to the above position but we continue to monitor and discuss further mitigation with Rackspace.


7 January 2021 09:24 – Website issues – RESOLVED

The DDOS mitigation service is still in play. You may experience short lived minor issues with production websites.


6 January 2021 17:20 – Website issues – RESOLVED

The DDOS mitigation service is still in play but we have seen an enhanced attack start about 17:15 which we are defending. You may experience short lived minor issues with production websites.


5 January 2021 16:55 – Website issues – RESOLVED

The DDOS mitigation service is still having to be applied and as such you may experience short lived minor issues with production websites.


5 January 2021 00:25 – Website issues – RESOLVED

We have resolved the initial High Level DDOS attack below but we are investigating minor issues with some production websites.


4 January 2021 22:01 – Website issues – RESOLVED

We are investigating issues with production websites. We believe it could be a DDOS attack (but that is still to be confirmed).

We are aware your website is down at the moment and are very sorry for the inconvenience. We believe we are suffering from a network wide targeted denial of service attack, it’s specific and is targeting us directly.

This began at approximately 22.01 Monday 4th. We have started working on it as soon as we were notified, which was within 4 minutes. Our engineers are working as quickly as possible to recover services, and we have involved support from our hosting company Rackspace.

Please do not interpret lack of communication for lack of action. We have everybody focused on this.


2 January 2021 22:01 – Website issues – RESOLVED

We are investigating issues with production websites.


22 July 2020 08:54 – Agent Admin Access – RESOLVED

Normal operation resumed.

If you have any questions or concerns please contact Homeflow Support.


22 July 2020 07:33 – Agent Admin Access – RESOLVED

Please be aware that we are experiencing database issues on our client admin area preventing access. You may experience 500 errors, We are currently investigating this.

If you have any questions or concerns please contact Homeflow Support.


14 April 2020 19:33 – Client website issue – RESOLVED

Please be aware that we are experiencing performance issues on some client websites.

If you have any questions or concerns please contact Homeflow Support.


06 January 2020 14:34 – Client website issue – RESOLVED

Please be aware that we are experiencing performance issues on some client websites.

If you have any questions or concerns please contact Homeflow Support.


16 August 2019 11:25 – Client website issue – RESOLVED

Please be aware that we are experiencing performance issues on some client websites.

If you have any questions or concerns please contact Homeflow Support.

Update: 11:50 – we are in contact with our hosting agents Rackspace as the issue may lie there.


02 July 2019 15:06 – Client website issue – RESOLVED

Please be aware that we are currently experiencing an IMAGE performance degradation on some client websites.

If you have any questions or concerns please contact Homeflow Support.


24 June 2019 12:01 – Client website issue – RESOLVED

Please be aware that we are currently experiencing an IMAGE performance degradation on some client websites. We are working to fix this now.

If you have any questions or concerns please contact Homeflow Support.


17 June 2019 07:17 – Client website outage – RESOLVED

Please be aware that we are currently experiencing an outage of some client websites. We are working to fix this now.

If you have any questions or concerns please contact Homeflow Support.


23 May 2019 14:31 – Client website outage – RESOLVED

Please be aware that we are currently experiencing an outage of client websites. We are working to fix this now.

If you have any questions or concerns please contact Homeflow Support.


9 Nov 2018 16:00 – Client website outage – RESOLVED

Please be aware that we are currently experiencing an outage of client websites. We are working to fix this now.

If you have any questions or concerns please contact Homeflow Support.


26 Sep 2018 11:40 – Homeflow Support Telephones – RESOLVED

Please be aware that we are currently experiencing an outage of our phone lines.
We are not able to answer any callers.

If you have any questions or concerns please EMAIL Homeflow Support in the meantime.


23 Aug 2018 17:20 – Website update delays – RESOLVED

Please be aware that we are currently experiencing a delay in processing property uploads.

This means you may experience your property uploads/changes taking longer than normal.

We have engineers looking into the issue currently and we will update here with further news when known.

If you have any questions or concerns please contact Homeflow Support.


20 Aug 2018 11:10 – Phone systems are down – RESOLVED

Please be aware that we are currently experiencing difficulties making or receiving telephone calls.

We have contacted our provider and are awaiting engineers to resolve the issue.

If you have any questions or concerns please contact Homeflow Support.


9 July 2018 10:46 – admin access issues (level: minor) – RESOLVED

We are aware that some clients are having intermittent issues accessing the Homeflow admin area. We have engineers looking into the issue now.
We will update here with further news when known.

If you have any questions or concerns please contact Homeflow Support.


2 July 2018 14:20 – admin access issues (level: minor) – RESOLVED

We are aware that some clients are having intermittent issues accessing the Homeflow admin area. We have engineers looking into the issue now.
We will update here with further news when known.

If you have any questions or concerns please contact Homeflow Support.


25 June 2018 17:53 – site connection issues (level: major) – RESOLVED

We have been alerted to a site connection issue with our servers at Rackspace. This could cause intermittent website loading failures or under load messages.
We are in contact with the support staff at Rackspace and are looking at solutions. We will update here with further news when known.

If you have any questions or concerns please contact Homeflow Support.


14 May 2018 12:30 – enquiry alert mailing issue (level: minor) – RESOLVED

Due to a temporary misconfiguration of a new server, a number of emails from Homeflow sites were blocked between 9th May and this morning. Our developers spotted and immediately fixed the issue, and a backlog of form leads that were held up by the issue are now being sent. We apologise for the issue, and the delay in sending these emails.

In future, we will increase the levels of our internal testing of new server deployments prior to go-live to ensure that the situation does not recur. The automated scaling that our engineering team are working on also includes checks for this.

If you have any questions or concerns please contact Homeflow Support.


30 April 2018 0930 – Notice of planned maintenance

We are writing to notify you of planned maintenance to the Homeflow agency application.

Rackspace have informed Homeflow that the firewalls on our servers needs to be upgraded (patched) for security reasons.
This upgrade will make the websites unresponsive for around 20 minutes.

The maintenance will take place Saturday 5 May 2018 between 6.00am – 7.00am but will only be of 10-20 minutes maximum duration during those times.

If you have any questions or concerns please contact Homeflow Support.